Transparent processes are the foundation of any high-performing public administration. The Agency for Economic Cooperation and Development (AED) shows how ADONIS helps public organizations streamline operations, advance digital transformation, and deliver citizen-centred services.
AED is a non-profit Austrian service provider that supports governments and institutions in international reform and infrastructure projects. On behalf of the Austrian Federal Government, AED contributes to reform and digitalization initiatives and promotes the international exchange of successful public administration practices.
Through its Best Practice Austria initiative, AED showcases solutions that have proven themselves in Austrian public administration or bring innovative approaches to the public sector.
Over 30 Years of Experience in the Public Sector
BOC Group has more than 30 years of experience working with public sector organizations. We help them make their processes transparent, organize knowledge so it is easy to find and use, and keep improving the way they work. For us, process management is more than a documentation tool: it is the foundation for lasting organizational improvement.
Our public sector customers show just how wide-ranging the applications can be. In our webinars, Stadt Wien, the National Defence Academy, Wiener Linien, and ASFINAG, among others, share their experiences with process and knowledge management.
- Stadt Wien – MA 6: The Gears of Success – An Integrated Perspective
Elisabeth Wirth explains how MA 6 brings different management topics and tools together in a single framework, creating transparency and supporting informed decisions.
→ Watch the webinar
- National Defence Academy – ADONIS as a Knowledge Management Tool
Andreas Peer shows how ADONIS is used in the Central Documentation unit (ZentDok) for organizational development, knowledge management, and governance.
→ Watch the webinar
- Wiener Linien – From Process Documentation to Process Control and Optimization
Andreas Kindler and Deniz Frost describe how process management has evolved, with new roles, cross-departmental collaboration, and the use of business analytics.
→ Watch the webinar
- ASFINAG – Standardizing Procurement Through Process Export
Sabine Leitinger explains how standardized procurement processes create transparency and traceability while helping ensure legal compliance.
→ Watch the webinar
These examples show how transparent process management can help public sector organizations improve the way they work. AED explores the same theme, showing how process management supports digital transformation in public administration and the delivery of efficient, citizen-centred services.
→ Discover how AED uses ADONIS to advance the digital transformation of public administration.
