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  • Different levels of process representation: from the value chain to the work instruction
  • Audit management and process management in tandem
  • Integration of relevant assets: HR information, IT information, document management

Thomas Kopp shows how Swarovski Crystal Business successfully leverages information from different management domains (HR, IT) in the different levels of their process architecture. As a result, the integral approach – from value chain, to process descriptions and work instructions gets perfectly complemented.