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Process Management in the Swarovski Crystal Business
September 9, 2021 @ 12:00 - 13:00
| FreeKey Takeaways: The Global Business Impact Series 2021
- Different levels of process representation: from the value chain to the work instruction
- Audit management and process management in tandem
- Integration of relevant assets: HR information, IT information, document management
Thomas Kopp shows how Swarovski Crystal Business successfully leverages information from different management domains (HR, IT) in the different levels of their process architecture. As a result, the integral approach – from value chain, to process descriptions and work instructions gets perfectly complemented.
