ADONIS Ideation & Customer Journey extends the ADONIS BPM suite with structured ideation and customer journey modeling capabilities. The module enables teams to capture improvement ideas, map customer interactions, and connect insights directly to processes, ensuring innovation is actionable and traceable within the BPM lifecycle.

Business need

Process Design

Collaboration

Business Transformation

Optimization

Categories

ADONIS

Product extension

Requirements

ADONIS 16.1 and above

    From ideas to customer-centric processes

    Features that make all the difference.

    Structured ideation management

    Leverage your customer’s perspective to uncover their true needs and pain points. Capture ideas based on these insights in a centralized repository, enrich them with key attributes, and prioritize what matters to enable informed decisions and lasting transformation.

    Customer journey modeling and visualization

    Model customer journeys across touchpoints, phases, and channels using standardized notation. Link journeys to underlying processes, systems, and responsibilities to ensure operational alignment.

    Traceability from idea to execution

    Connect ideas and customer journeys with processes, KPIs, and initiatives in ADONIS. Maintain full traceability to track how insights translate into concrete process changes and improvements.

    And beyond that

    Cross-functional collaboration

    Enable business, IT, and customer-facing teams to collaborate on ideas and journeys using a shared, structured workspace.

    Transparency and governance

    Maintain visibility into ideas, journey designs, and their implementation status with clear ownership and lifecycle tracking.

    Consistent transformation documentation

    Standardize how ideas and customer journeys are documented and linked to processes, supporting audits and long-term transformation programs.

    This module is essential for the following use cases.

    Process Design

    Use ideation and customer journey insights to design or refine processes that truly reflect customer needs and expectations.

    And accelerates these BPM Solutions:

    Process Standardization

    Process Optimization

    Process Performance Management

    This module is an extension for our holistic BPM suite

    Details on the latest release.

    • Corrective Support

    • Project delivery | Self Service Delivery | Standard Delivery

    Helpful links
    ADONIS Ideation & Customer Journey

    Capture ideas, model customer journeys, and link innovation to processes

    Version

    3.0.1

    Last Update

    22. October 2024

    Supported Languages

    English

    German

    Compatibility

    • ADONIS 16.1 and above

    Frequently Asked Questions (FAQ)

    Yes! We do support ADONIS installations in the BOC Cloud in full SaaS scenarios, as well as on-premise scenarios.

    There is no additional configuration required in order to use ADONIS Ideation and Customer Journey.

    ADONIS Ideation and Customer Journey is a “plug and play” module. Although customization is possible, once ADONIS Ideation and Customer Journey is set up, you are good to go and ready to start.

    Capture ideas, map journeys, and turn insights into action

    The synergy between customer journey and product offering becomes more relevant by the day. With ADONIS Ideation and Journey Management, you will always be ahead of the curve, connecting your customer journeys, offerings, and processes to bring sustained value to your customers.

    The synergy between customer journey and product offering becomes more relevant by the day. With ADONIS Ideation and Journey Management, you will always be ahead of the curve, connecting your customer journeys, offerings, and processes to bring sustained value to your customers.

    Tobias Rausch

    Product Manager,
    ADONIS

    Add this module to ADONIS to empower your BPM initiatives

    Align customer insights with processes using ideation and journey management.

    Intrigued? Learn More About ADONIS Ideation and Customer Journey!

    Book a quick 15-minute call and discover how this module can make a difference for you.

    Explore more BPM modules.