Quality & Information Management

Achieve the highest quality through transparent information!
A successfully established high-class management is an essential competitive factor. It creates differentiation compared to competition and also lowers costs by minimising error rates, loss through waste, and helps reduce levels of complaints.
The implementation and establishment of quality and information management systems are now in demand from organisations in all industrial sectors, scaling the usage of an effective process management. Due to rising complexity and requirements in the business processes, document management and existing documentation tend to be insufficient. Integrate, supported by our services, the needed information in a company-wide quality and information system and create a redundancy-free and consistent integrated knowledge-base.


Implementation & establishment
When implementing and establishing quality and information management systems (QIMS) it is necessary to define targets and responsibilities regarding the organisation strategy, tighten the policy of the quality management and related frameworks to be considered, and to integrate QSE (Quality, Security, Environment) information  into a central management system. We support you with our experience during the establishment and continuous improvement of your QIMS. This includes the definition and alignment with approved standards like ISO 90001:2008, ISO 14001, OHSAS 18001 and frameworks like EFQM, TQM, Kaizen and Six Sigma.


Preparation & professional guidance of certifications
Initial certifications and re-certifications are often linked to high costs and effort. Our services aim to provide an efficient documentation of the information relevant for certification and to ensure an optimisation for the maintenance process for future updates and certifications. As part of the preparation we support you with the elevation, identification and assessment of relevant process landscapes and processes, by integrating quality, security, and environmental aspects into the central system as well as with the definition of key quality indicators for the continuous controlling and monitoring of the implemented QIMS.


Establishment of a process-based procedure handbook
The establishment of a central instruction system for employees which provides current target group related information is a considerable challenge in many organisations. Our services in this area focus on the establishment of an up-to-date and accepted instruction system.
In addition, we have the know-how and tools to provide this information in real time, for related target groups, on the web (via portal technology), and to realise the establishment and institutionalisation of an employee proposal system.


Audit compliant documentation & reporting
The procedure handbook, as part of the central quality and information management, is also the basis for the certification and documentation for internal and external audits. Results achieved are published and managed via QM and process manuals as well as via web portals – rely on our know-how and experience with quality management and process portal implementations.



Standardisation of change, release & publication procedures
The establishment of a controlled and sustained release and change process ensures current related target group information is presented in the latest version. We support you in defining and realising appropriate release and versioning mechanisms culminating in automated publication.