IT Service Management

The process based view on IT Services in consideration of the IT strategy and the requirements of the business organisation are the key to a successful IT Service Management. The challenges for IT managers are to cooperate and work in partnership with the business to deliver high quality IT services. Implementation of the service management lifecycle and integrating the usually isolated activities of service provision are pivotal elements in this respect.


Process Management
Best practices, such as the IT Infrastructure Library (ITIL), offer a process based scalable approach that enables equitable quality in planning, delivery, and support of the IT Services. The best practices described in ITIL are available in ADOit in the form of flow diagrams and role descriptions and thereby provide the basis for the planning of your individual processes.


Service Portfolio Management
IT Services constantly have to be geared towards the needs of the clients. Service Level Management and Service Portfolio Management are key elements of ITSM. For this purpose ADOit offers support in forming the platform for the definition, measurement, and constant improvement of the quality of IT Services. ADOit provides building blocks for the definition of services and service variations. Through the ADOit web platform the service catalogue can be published throughout the organisation.


Operational Management

The objective of Operational Management is to deliver agreed levels of service to users and customers, and to manage the applications, technology, and infrastructure that support service delivery. This is accomplished through the provision of detailed, prescriptive, operating guides and references for each of the IT services. IT operating standards, processes, and procedures that are applied regularly to IT services to achieve and maintain service levels within predetermined parameters are managed and communicated via ADOit.