Success Story: EBM - ADOit

The ISO/IEC 20000-1 standard defines requirements for IT service providers to comply with changing specifications for IT. Specifications regarding the steering and controlling of IT from a legal, business and technical point of view often pose a serious challenge. Therefore the IT needs to be more customer and service oriented. The EBM Telematik AG set itself the goal to meet these hanging specifications and to guarantee high-quality IT services through a modern Quality Management System. The BOC Group and their software tool ADOit were chosen to be the ideal support for this project.